Drive360 / Voice
Drive360 Voice Available nowA phone system that knows who's calling.
Cloud phones built for dealerships: your numbers, your departments, your “press 1 for Sales” menu — ringing desk phones that set themselves up and a phone right in your web browser. Calls recorded if you choose, every voicemail written out and emailed. And an AI receptionist who speaks English and Spanish answers when you want her to, puts callers through to the right person, or takes a message for the right department.
Available now — it runs our own dealership's phones every day.
Franchise-store phones, independent-dealer simple.
Everything below is built and working today, and you set most of it up yourself in plain-English Settings.
Your phones, your rules.
Cloud phones with no PBX closet: you decide who answers, when, and how.
- Your main number follows your hours and holidays: ring the team, play a menu, or let the AI answer, day and night
- A “press 1 for Sales, 2 for Accounts” menu you set up like a form
- Departments with their own people, hours, extension, numbers, voicemail greeting and email list
- Ring everyone at once or one at a time; callers wait on hold with your music and an optional message
- Direct lines that ring a salesperson or collector straight, with their own voicemail emailed to them
- Short extensions between desks; a department extension rings the whole department
Phones that set themselves up.
A desk phone on every desk, and a phone in every web browser.
- Yealink desk phones we register for you come up as the right person's phone when you plug them in: no passwords, no phone menus
- Add a phone for the lobby or service bay before you know whose desk it will be
- Take and make calls in your web browser, with a “Test my phone” button
- Each person's outside calls can show the store line you pick, like their direct line or the Accounts line
An AI receptionist you control.
She answers after hours, all day, when nobody picks up, or first on a department's line: your choice.
- Never pretends to be a person: if a caller asks, she says she's an automated assistant. She never promises financing terms, and never takes card numbers. No setting can loosen those rules
- Follows your hours, business facts, Q&A and topics: Sales, Account Services and Service
- While you're open, she puts callers through to the right department or the person they ask for by name
- While you're closed, she says when you reopen and offers voicemail or takes a message that's emailed to the right department
- Each department's line gets its own version of her, sticking to that department's topics
- Speaks Spanish when the caller does, or hands off to a native-Spanish receptionist with her own number
- Pick her voice from a hand-picked list of English and Spanish voices, and hear each one say your greeting
- Checks your cars for sale during the call, with your Drive360 website's inventory feed connected
- Texts a caller your payment link or your address during the call, once your number is registered for texting
- With Drive360 CRM and AI booking switched on, she offers real open times, asks your prequalification questions, and books the sales visit
Every call, remembered.
Recordings, voicemails and AI summaries, all in one place.
- Call recording on your switch, with a “this call may be recorded” announcement you can turn off where your state's law allows
- Every voicemail written out as text and emailed to the right person or department, with a link to that message
- A short AI summary and outcome on recorded conversations, for owners, managers and coaches
- AI summaries, missed-opportunity alerts and new CRM leads from AI-answered calls need call recording switched on
- The caller's listed name shows on the Calls page, not just the number
- Find any call by the caller's name or number; filter by date, line, outcome, who answered and direction
- Press Listen to hear the recording next to its transcript
- Calls between your own staff are never recorded
Know who's working the phones.
Numbers a sales manager can act on, for owners and managers.
- A same-day email when someone asked about a car and nobody set an appointment or callback
- A phone scorecard per salesperson: pick-up rate, asked for the appointment, appointments and callbacks set
- Calls and talk minutes by hour and by person, to download as Excel, CSV or PDF
- Reports emailed daily, weekly or monthly, with every copy kept in an archive
- A spam-label check on your outgoing calls that you can have emailed every month
Know which ads make the phone ring.
A tracking number per ad source, ringing the same phones as your main line.
- Give Google, Meta, AutoTrader and your website each their own number
- See calls, answered, missed and first-time callers for each source
- Each tracking-number call sent to your own Google Analytics and Meta pixel as a phone-call event, once you paste your IDs in Settings
- Buy a new tracking number right in the app
Knows your customers.
Voice is a complete phone system on its own. Connect Drive360 CRM and it gets smarter.
- The customer's CRM card pops up in the browser phone as it rings: status, salesperson, the car they want, next appointment
- After a call with an open lead, one note lands on their timeline: who answered, how long, the outcome, the transcript and the recording
- A brand-new caller becomes a lead when the AI handled a car-buying call start to finish
- Click a number in the CRM: your phone rings first, then the customer
- Open Voice from the CRM without a second password
Text from your store's number.
Built and ready; switched on per store once your number is registered for texting.
- Text customers from your store's number, with replies in the app and in your email
- Missed callers get an automatic “sorry we missed you” text
- An optional auto-reply that asks texters to call instead
- STOP opt-outs honored automatically
- Your number gets registered with the carriers in your dealership's name. It takes days to weeks, and we help
Locked down, with a plan B.
Who hears what is your call, and your calls still reach someone on a bad day.
- Owner, manager, coach and standard roles: standard staff can't play call recordings and hear only their own and their department's voicemails
- Two-step sign-in with an authenticator app, which the owner can require for managers or everyone (opening Voice from Drive360 CRM relies on the CRM's own sign-in check)
- 911 works from every desk and browser phone and gives the address registered for that line. Away from the lot, dial 911 from your cell
- If our system ever goes down, calls to the numbers we set up for backup forward to a phone you choose, like your cell or an answering service
No published price sheet: pricing is quoted per store, shaped as simple per-line-plus-usage, not per-user tiers. Talk to us and we’ll quote yours.
The short answers.
Is Drive360 Voice really available now?
Yes. It answers and routes our own dealership's calls every day — that was the bar before we'd sell it to anyone. Hit “Talk to us” and a real person walks through your lines, hours, and phones and gets your store set up.
Do I need special phones?
No phone closet and no special equipment. Yealink desk phones (the T43U and T33G are proven) set themselves up when you plug them in. We register each one to your store first. Your team can also take and make calls in a web browser. Other desk-phone brands can work, but they need manual setup.
Can I keep my phone numbers?
Yes. We move your existing numbers over to Drive360 Voice, or get you new ones. It's part of setting up your store.
Will the AI say something wrong to a caller?
Her safety rules are built in, and no setting can loosen them: she never pretends to be a person (if a caller asks, she says she's an automated assistant), never promises financing terms, and never takes card numbers. She answers from the hours, facts and Q&A you give her (and your cars for sale, with your inventory feed connected). When you're open she puts callers through to a person; when you're closed she offers voicemail or takes a message for the right department.
Does the AI receptionist speak Spanish?
Yes. If a caller speaks Spanish, she switches to Spanish. You can also add a native-Spanish receptionist with her own number, and the English one hands Spanish callers to her.
Do I need Drive360 CRM?
No. Voice is a complete phone system on its own. Connect Drive360 CRM and you also get the customer's card as the phone rings, a note on an open lead's timeline after each call, click-to-call from the CRM, and (if you switch it on) the AI booking sales visits on your CRM calendar.
What happens if your system goes down?
Your calls still reach someone. A separate backup server stands by, and if the main system can't answer, calls to the numbers we set up for backup forward to a phone you choose, like your cell or an answering service. Desk phones, the menu and the AI pause until the main system is back.
What does it cost?
There's no published price sheet — every store's line count and call volume is different, so we quote per store. The shape is simple per-line-plus-usage — not the per-user tiers the big phone vendors charge. Talk to us and we'll quote yours.
Never miss another 9 PM buyer.
Talk to us — we'll walk through your store's lines, hours, and phones and quote your setup.
Questions first? sales@drive360.io